Shipping Policy

1. Who We Are

OTHORP TRADE LIMITED
Website: https://www.othorp.com
Contact email: [email protected]

This shipping policy applies to all orders delivered to the European Economic Area (EEA) and other international destinations.

2. Shipping Destinations

We ship scarves, wraps and shawls to most countries within the European Economic Area, as well as selected international regions. Delivery to some remote locations may not be available. We will contact you promptly if we cannot ship to your provided address after your order is placed.

3. Order Processing & Dispatch Time

After payment is confirmed, your order will go through inspection, packing and handover to courier. Processing and dispatch takes 5–8 working days, excluding weekends and official public holidays. During busy peak seasons, processing may be slightly delayed and we will notify you in advance for longer delays.

4. Estimated Transit & Delivery Time

Once dispatched, the estimated shipping transit time is 15–30 working days to EEA destinations. Delivery time is an estimate only and not guaranteed. Delays may arise from customs clearance, courier sorting, weather, public holidays or other events out of our control.

5. Shipping Fees

Shipping cost will be clearly displayed at checkout before payment. Freight is calculated based on destination country, package weight and shipping method. Promotional free shipping may be available occasionally under specific conditions.

6. Customs, Duties and Import Taxes

For parcels delivered to EU member states, import VAT, customs duties or other local clearance charges may apply. All such charges are payable by the recipient. We do not cover customs duties, import taxes or administrative clearance fees. Please check your local import regulations before ordering.

7. Parcel Tracking

After dispatch, we will send a shipping confirmation email with tracking number where tracking service is available. You can track your parcel status with the provided tracking reference.

8. Lost or Damaged Parcels

Please examine your package immediately upon receipt. If your parcel arrives damaged, incomplete or lost in transit, contact us by email quickly and attach photos of outer packaging and goods. All loss or damage claims need to be submitted within 7 calendar days after delivery or the expected delivery date.

9. Delivery Address & Unsuccessful Delivery

Please double-check that your delivery address is complete and accurate before checkout. We are not responsible for non-delivery caused by wrong or incomplete addresses. If the courier fails delivery and the parcel is returned to us, the buyer shall bear the return freight and any reshipping cost.

10. Updates to this Policy

We reserve the right to revise this Shipping Policy. The latest version will be published on this page with a new effective date.

11. Contact

For enquiries about shipping, dispatch, transit or tracking:
Email: [email protected]
Company: OTHORP TRADE LIMITED
Website: www.othorp.com